Frequently asked questions

Neogro Plus for mild hair loss, Neogro Pro for medium, NeoGrow-K for advanced hair loss and male pattern baldness, and NeoGrow Gold for severe hair fall. Build My Plan picks the right one for your condition.

You can, but microneedling improves how well the serum is absorbed. Use it on alternate days with a light stamping motion only, and do not press hard.

The serums are the same, but the workup differs. In women, correctable causes such as low ferritin, vitamin D, B12 or thyroid are common, so the blood tests matter more.

Yes. The PCOD protocol combines Neogrow HR, Neofood Protein Women and a mild serum, with hormone tests, and a consultation is recommended.

Either works. The preset package is the same protocol at a package price; Build My Plan lets you tick items off or add optional ones.

All NeoGrow serums go on daily at night, except NeoGrow Gold in the severe protocol, which goes on in the morning.

1 ml in the morning on a dry scalp. In severe hair fall, Neominox Pro is applied morning and evening as advised.

Alternate days, light stamping motion only, never pressing hard. It is a single-user device, so do not share it, and do not use it on broken or infected skin.

Twice a week for mild to moderate dandruff. For severe dandruff: alternate days, Jysalic CT Lotion for 50 minutes first, then wash with Jysalic Shampoo for 6 to 7 minutes.

One teaspoon using a normal steel spoon, not the scoop in the tin unless you are told otherwise, with water or milk.

No. Just continue. Consistency over months is what matters, not perfection in any one week.

Neomax is dutasteride, a prescription medicine. It is not suitable for everyone and needs the doctor to review your case. Adding it to your cart automatically adds an Online Consultation.

Oral minoxidil, used only in very severe hair fall, on alternate days in the morning, and only when the doctor prescribes it. It is not sold on the storefront.

Common ones are an initial increase in shedding in the first weeks, scalp dryness or irritation, and unwanted hair growth if it runs onto the face. Stop and consult if you get chest pain, palpitations, dizziness or swelling.

No. Not during pregnancy, while trying to conceive, or while breastfeeding. Speak to the doctor for a suitable plan.

Not on your own. Treatment for anyone under 18 must be decided by the doctor.

Not without the doctor clearing it first. Please book a consultation.

Reduced daily fall by 8 to 12 weeks, and visible density change by 4 to 6 months. Hair grows about a centimetre a month, so nothing meaningful happens in a fortnight.

A brief increase in shedding in the first two to six weeks of minoxidil is expected and settles. If it is heavy or continues beyond that, chat with the doctor.

Photograph your parting and crown once a month in the same daylight and at the same angle. Comparing photographs is far more reliable than counting hairs.

If you have been consistent for three to six months and the hair fall is not under control, chat with the doctor rather than adding more products.

Online payment only. We do not offer Cash on Delivery.

Yes, we deliver across India.

Unopened products in their original packaging can be returned as set out in our Return and Refund Policy. Opened items, medicines and prescription products cannot be returned, for hygiene and safety reasons.

No. The blood tests are a printable referral list you get done at any laboratory of your choice, and you bring the reports to your consultation.

Hair transplants are performed at Trivo Hair Clinic in Chandigarh, not through this site. Try the graft estimator or book a consultation to discuss suitability.